1. Who we are
Sadara is operated by Sadara for Software Development, a business licensed by the Ministry of Commerce and Industry in the State of Qatar under licence number 337600. In this policy, "we" and "us" mean Sadara for Software Development, and "you" means a person using the Sadara mobile application.
For anything relating to your personal data, contact privacy@sadarasoftware.com.
2. What we collect
We collect only what the app needs to work.
| Data | Why we hold it |
|---|---|
| Email address | To create your account, verify it, and let you reset your password. |
| Display name and profile photo | So other players in your league can recognise you. The photo is optional. |
| League and match activity | Fixtures, results, ratings, and standings for the leagues you belong to. |
| Messages | Chat and photos you send in league conversations. |
| Sign-in records | Each sign-up and sign-in is recorded, with the time and the device used — see section 3. |
| Crash reports | Device model, operating system version, app version, and diagnostic data when the app fails, so we can fix it. |
| Push notification token | An identifier for your device, used solely to deliver notifications to it. |
We do not collect your phone number, precise location, contacts, or payment details. The app does not request microphone access.
3. Sign-in and device records
For security, and to help us investigate problems reported by players, we record each sign-up and sign-in to an account. Each record holds:
- the account signed in to, and the date and time;
- the device platform, operating system version, model and brand;
- the version and build of the app in use;
- an installation identifier issued by the operating system to the app. This is not a hardware serial number, and it resets if the app is uninstalled or the device is reset to factory settings;
- the IP address the request came from, and the browser or client identification string sent with it.
These records are held in our own database and are not shared with any other party. The IP address and client identification string are not accessible through our administration tools.
4. How we use it
- To sign you in and keep your account secure.
- To run the leagues you join — fixtures, results, ratings, standings, and notifications about them.
- To deliver messages between players.
- To diagnose crashes and investigate faults.
- To meet legal obligations where they apply to us.
We do not sell personal data, and we do not use your data for advertising. We do not currently use product analytics in the app.
5. Who processes data on our behalf
We use established service providers to run parts of the app. They act on our instructions and may not use your data for their own purposes.
| Provider | Role | Processed in |
|---|---|---|
| Supabase | Database, authentication, and file storage | Mumbai, India |
| Stream | Chat messaging infrastructure | Mumbai, India |
| Brevo | Verification, confirmation and password-reset email | European Union |
| Google Firebase | Push notification delivery and crash reporting | Google infrastructure |
| Expo | Application builds and push notification delivery, and through it Apple and Google notification services | Provider infrastructure |
Crash reporting receives the device model, operating system version, its own installation identifier, and a one-way hashed account identifier. It does not receive your email address, name, or IP address, and the hash cannot be used to look you up in our records.
6. Where your data is held
Our database, authentication, file storage and chat infrastructure are hosted in Mumbai, India. Email is processed in the European Union. Crash reporting and push notification delivery run on Google, Apple and Expo infrastructure, which may process data in other countries.
This means personal data is transferred outside Qatar. Where that happens, we take steps to see that it remains protected to a standard consistent with Law No. 13 of 2016 on Personal Data Privacy Protection.
7. How long we keep it
| Data | Retention |
|---|---|
| Account data | For as long as your account is open. |
| Deactivated accounts | Permanently erased 90 days after deactivation. |
| Account deletion requests | Personal data removed within 30 days. |
| Sign-in and device records | 12 months, and removed when an account is deleted. |
| Crash reports | Deleted after 90 days, from live systems and backups alike. |
Messages you have sent to a league conversation may remain visible to that league after your account is deleted, since they form part of other people's conversations. Match results you took part in also remain, so that league history and past standings stay correct, but they are no longer shown under your name.
8. Your rights
Under Qatari data protection law you may:
- ask what personal data we hold about you;
- ask us to correct data that is wrong or incomplete;
- ask us to delete your data, subject to any legal obligation we have to keep it;
- object to processing in certain circumstances; and
- withdraw consent where our processing relies on it.
Email privacy@sadarasoftware.com and tell us what you would like. We respond within 30 days.
9. Security
Data is encrypted in transit and at rest. Access to production systems is limited to people who need it and is protected by two-factor authentication. Access rules in our database restrict each player to their own data and the leagues they belong to. No system is perfectly secure, but if a breach affects your personal data we will notify you and the relevant authority as the law requires.
10. Children
Sadara is not intended for children under 13, and we do not knowingly collect their personal data. If you believe a child has given us their data, contact us and we will delete it. [Confirm the intended minimum age with counsel — it affects the age rating declared to both app stores.]
11. Changes to this policy
If we change this policy we will update the date at the top of this page, and where the change is significant we will tell you in the app before it takes effect.
12. Contact
Sadara for Software Development
Doha, State of Qatar
privacy@sadarasoftware.com